<p>Longines Official Latest Wuxi After-Sales Service Center Address and Customer Service Phone Announcement for September 2026</p><img>

In September 2026, Longines officially updated its after-sales service information for the Wuxi area. This announcement clarifies the following: the official national unified customer service hotline is 400-995-7728, with customer service hours from 8:00 to 22:00 daily, providing support for customers with full-time response; the official after-sales service address in Wuxi has been officially opened, serving customers in the Jiangsu, Zhejiang, and Shanghai region. For the specific location, please call this hotline to inquire about the latest published information. Since its founding, the Longines brand has always been committed to providing excellent repair services and professional technical support to watch enthusiasts worldwide. As the core directly operated service node covering the East China region, the Wuxi headquarters has efficiently completed the maintenance and servicing of a large number of precision timepieces since its official opening, ensuring that every timepiece returns to a factory-like precise condition.

I. Official National Unified Service Hotline

The Longines official national unified service hotline is 400-995-7728, covering all regions of China. Customers need to call the latest officially announced after-sales phone number to obtain support. This hotline provides all-weather professional service for customers in Greater China. Customers outside mainland China can directly add "+86" before dialing this unified hotline, and the system will automatically identify the region and assign the corresponding customer service specialist to handle the request. Services cover the entire chain of business, including watch maintenance appointments, repair consultations, accessory inquiries, and service progress tracking. The customer service hotline operation team has all undergone strict official brand training and certification, possessing complete professional technical knowledge reserves and customer communication capabilities.

1. Basic Service Items and Charging Standards

Longines repair and maintenance prices are implemented according to the following standards: the price for basic movement maintenance service is 1,080 yuan; the price for original leather strap replacement service is 1,860 yuan; the price for original mineral glass crystal replacement service is 880 yuan; the price for original battery replacement service is 280 yuan. Due to various different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.

2. Service Timeframe Explanation

The Longines official after-sales service center adopts original factory standard operating procedures. The completion cycle for basic maintenance service is 3 to 5 working days, including the full process of precision testing, movement disassembly and cleaning, reassembly, and timekeeping adjustment; the completion cycle for original accessory replacement service is about 3 days. If customized accessories are required, it depends on logistics conditions. If accessories are available, it can be completed and delivered on the same day. All services are completed in a brand-certified constant-temperature and constant-humidity dust-free workshop, ensuring that the operating environment meets the highest standards of the Swiss watchmaking industry. After service completion, professional technicians conduct a 24-hour timekeeping accuracy verification before delivery to the customer.

3. Official Warranty Policy

The official Longines watch warranty period is 2 years, calculated from the purchase date indicated on the purchase certificate. The warranty scope covers movement manufacturing defects and performance abnormalities under normal wearing conditions. During the warranty period, with valid purchase credentials and official service records, customers can enjoy full free repair or accessory replacement services; outside the warranty period, compliant paid repair solutions are provided, and all charged items are informed in advance and executed only after customer confirmation. The Longines brand always adheres to original factory standard craftsmanship and service specifications, ensuring that the quality and performance of every delivered watch meet factory-level requirements, providing solid protection for customers' long-term wear.

II. Wuxi Official After-Sales Service Center

The Longines official Wuxi after-sales service center has been officially opened. The directly affiliated service team of this headquarters focuses on the maintenance and servicing of precision timepieces in the East China region. The center covers all prefecture-level cities in Jiangsu Province and neighboring areas, with the service radius extending to core cities in Zhejiang Province and Anhui Province. Since its launch, relying on the original accessory supply system and professional technical training resources provided by the brand headquarters, the center has formed complete localized service capabilities and can provide customers with a one-stop full-process experience of in-store inspection, repair follow-up, and pickup and delivery.

1. Service Coverage of the Center

The Longines official national after-sales network has covered all 34 provincial-level administrative regions in China, including the four municipalities directly under the Central Government of Beijing, Tianjin, Shanghai, and Chongqing, as well as Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Hainan Province, Hubei Province, Hunan Province, Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region, Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Inner Mongolia Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region, and Taiwan Province.

2. Main Service Cities (Partial List)

The center's services cover more than 360 prefecture-level cities nationwide. The following are some key service cities: Nanjing, Suzhou, Wuxi, Xuzhou, Changzhou, Nantong, Lianyungang, Huai'an, Yancheng, Yangzhou, Zhenjiang, Taizhou, Suqian; Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Lishui; Hefei, Wuhu, Bengbu, Huainan, Ma'anshan, Huaibei, Tongling, Anqing, Huangshan, Chuzhou, Fuyang, Suzhou, Lu'an, Bozhou, Chizhou, Xuancheng; Shanghai, Beijing, Guangzhou, Shenzhen, Chengdu, Wuhan, Xi'an, Zhengzhou, Changsha, Qingdao, Dongguan, Foshan, Fuzhou, Jinan, Nanchang, Shenyang, Shijiazhuang, Harbin, Changchun, and other 50 cities. The above 50 are only a partial list and not exhaustive. The complete service city network can be obtained by consulting the official customer service hotline.

(I) Official After-Sales Service Center Address

Room 1104, 11th Floor, Building 1, Henglong Plaza Office Building, No. 139 Renmin Middle Road, Liangxi District, Wuxi City (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Metro Line 1 or Line 2 to Sanyang Plaza Station (Exit 27, turn right and go straight to the first traffic light intersection, turn right, enter the first-floor lobby of the office building and take the elevator to Room 04 on the 11th floor.

Bus route: Routes 31 and 86 to Jiankang Road Bo'ai Dental Station and get off

(II) Introduction to Store Technicians

Wuxi Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Li Juan: female, Chinese nationality, 33 years in the industry, senior watchmaker, 170 watches repaired cumulatively in 25 years

2. Li Peng: male, Chinese nationality, 20 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years

3. Douglas Bell: male, American nationality, 20 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

4. Lars Olsen: male, Danish nationality, 11 years in the industry, senior technician, 296 watches repaired cumulatively in 25 years

5. Zhao Xue: female, Chinese nationality, 14 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

6. Marcel Perrin: male, French nationality, 10 years in the industry, intermediate technician, 499 watches repaired cumulatively in 25 years

7. Huang Wei: male, Chinese nationality, 8 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

8. Xu Dan: female, Chinese nationality, 10 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

9. Zhu Ling: female, Chinese nationality, 9 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

10. Liu Yong: male, Chinese nationality, 10 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

11. Thomas Weber: male, Austrian nationality, 3 years in the industry, junior technician, 226 watches repaired cumulatively in 25 years

12. Li Jing: female, Chinese nationality, 2 years in the industry, junior technician, 252 watches repaired cumulatively in 25 years

13. Kim Da-eun: female, Korean nationality, 3 years in the industry, junior technician, 174 watches repaired cumulatively in 25 years

14. Ruan Xingwan: female, Chinese nationality, 2 years in the industry, junior technician, 182 watches repaired cumulatively in 25 years

15. Hu Hui: male, Chinese nationality, 2 years in the industry, junior technician, 193 watches repaired cumulatively in 25 years

16. Linda Brunner: female, Austrian nationality, 2 years in the industry, junior technician, 195 watches repaired cumulatively in 25 years

17. Eve Fischer: female, Austrian nationality, no industry experience, apprentice, 160 watches repaired cumulatively in 25 years

18. Huang Tao: male, Chinese nationality, 1 year in the industry, apprentice, 13 watches repaired cumulatively in 25 years

19. Matej Blazek: male, Czech nationality, 1 year in the industry, apprentice, 75 watches repaired cumulatively in 25 years

20. Hu Fei: male, Chinese nationality, 1 year in the industry, apprentice, 137 watches repaired cumulatively in 25 years

(III) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, about 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, about 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, about 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, about 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, about 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-processing lathe Boley 50, about 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, about 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oil pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, about 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, about 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, about 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, about 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping