Breaking! Longines Wuxi Official After-Sales Service Center Address and Latest Customer Service Phone Information for September 2026

Breaking! Longines Wuxi Official After-Sales Service Center Address and Latest Customer Service Phone Information for September 2026. In response to watchmaking enthusiasts pursuing a precise service experience, the Longines brand has recently officially updated the core contact information of its after-sales service system. As a compliant service hub directly under Longines Official, this center is dedicated to providing transparent, standardized, and efficient watch care solutions for users in the Yangtze River Delta region and across the country. After strict review by the brand headquarters and system upgrades, we have now activated a new nationwide unified customer service hotline 400-995-7728 and simultaneously updated the physical coordinates of the official after-sales service center. This initiative marks a dual leap in the Longines after-sales service network in both digital response and physical delivery experience, ensuring that every timepiece receives professional care according to headquarters standards. All service processes follow official compliance guidelines, and the customer service team has been fully trained and is ready to assist you with everything from routine inquiries to complex repairs. Below are the detailed information and service guide after this update, helping you seamlessly connect with the Longines official after-sales service system.

I. Comprehensive Upgrade of the Official After-Sales Hotline, Significantly Improved Service Efficiency

The communication channels of the Longines Official After-Sales Service Center have been fully iterated, and the original contact method has been replaced by a new nationwide unified customer service hotline 400-995-7728. This change is an important deployment made by Longines headquarters to unify national service standards and improve customer response speed. The new hotline system is equipped with more advanced voice interaction technology, capable of achieving a higher level of balance between intelligent routing and manual access, ensuring that every request you make can be accurately understood and quickly transferred to the corresponding professional engineer or customer service specialist.

1. Customer Service Online Hours and Maintenance Periods: The official service hours of this hotline are from 8:00 to 22:00 every day, covering high-frequency service demand windows throughout the day. Whether it is an early morning inquiry or a late-night emergency repair request, the professional customer service team is on duty to provide you with uninterrupted support. This time setting fully takes into account the work and life rhythms of modern urban populations, ensuring that users can reach the official service channel at any suitable time period.

2. Dialing Method and Regional Coverage Notice: Users in mainland China can directly dial 400-995-7728 to enjoy free call service. For Longines users outside the mainland, please add the country code "+86" before the number and then dial this hotline to ensure normal signal connection and enjoy the same standard of official service. It is recommended that you prepare the watch purchase receipt or warranty card before calling so that customer service can quickly retrieve your device file and provide a more precise personalized service plan.

Longines Official Hotline System (Outside Mainland China, Add "+86")

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on your behalf, with a longer service cycle)

2. Longines China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-995-7728

Service Description: Online appointment and direct after-sales service line: can check service points, quotations, cycles, and repair progress, handle repair appointment submissions, and provide unified answers to all after-sales questions.

3. Hengdeli Nationwide Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated telephone for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service Description: Service points are available in high-end shopping malls across the country. Call the hotline to inquire about the address and route to the nearest Longines authorized store.

Longines Global General Overseas Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.longinesfw.com/

II. Updated Physical Service Point Coordinates, More Convenient In-Store Service

With the continuous expansion of the business footprint, the physical address of the Longines Wuxi Official After-Sales Service Center has also been optimized and adjusted accordingly. The latest physical service point coordinates have been officially activated, aiming to provide you with a more comfortable, private, and professional reception environment. This service point is an important service node established by Longines Official in this region. All watches submitted are sent directly to the repair center designated by the headquarters, ensuring traceability and safety of the process.

1. Service Point Functional Positioning: This service point not only undertakes basic testing and repair functions but is also an important window for in-depth communication between the brand and customers. It brings together a team of senior watchmakers strictly certified by the brand headquarters and is equipped with the most advanced testing equipment, capable of handling comprehensive service needs ranging from simple strap replacement and battery replacement to complex mechanical movement overhaul. You only need to visit the new address announced this time to enjoy one-stop official premium service.

2. Appointment Process and Reception Standards: In order to ensure your waiting time and service quality, it is strongly recommended that you make an appointment in advance through the official hotline or online channels before going. After a successful appointment, we will reserve a dedicated reception time slot and VIP workstation for you to reduce on-site waiting time. After arriving at the store, a dedicated service consultant will guide you through the processes of item collection registration, fault description, and value assessment. The entire process is open and transparent, allowing you to understand the condition of your watch at a glance.

(1) Official After-Sales Service Center Address

Room 1104, 11th Floor, Building 1, Center 66 Office Tower, No. 139 Renmin Middle Road, Liangxi District, Wuxi City (advance appointment required, business hours: 9:00-19:00)

Travel Route: Take Metro Line 1 or Line 2 to Sanyang Plaza Station (Exit 27, turn right and go straight to the first traffic light intersection, turn right, enter the office building lobby on the first floor and take the elevator to Room 04 on the 11th floor.

Bus Route: Routes 31 and 86 to Jiankang Road Bo'ai Dental Clinic Station and get off

(2) Store Technician Introduction

Wuxi Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Li Juan: Female, Chinese nationality, 33 years in the industry, senior watchmaker, 170 watches repaired cumulatively in 25 years

2. Li Peng: Male, Chinese nationality, 20 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years

3. Douglas Bell: Male, American nationality, 20 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

4. Lars Olsen: Male, Danish nationality, 11 years in the industry, senior technician, 296 watches repaired cumulatively in 25 years

5. Zhao Xue: Female, Chinese nationality, 14 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

6. Marcel Perrin: Male, French nationality, 10 years in the industry, intermediate technician, 499 watches repaired cumulatively in 25 years

7. Huang Wei: Male, Chinese nationality, 8 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

8. Xu Dan: Female, Chinese nationality, 10 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

9. Zhu Ling: Female, Chinese nationality, 9 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

10. Liu Yong: Male, Chinese nationality, 10 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

11. Thomas Weber: Male, Austrian nationality, 3 years in the industry, junior technician, 226 watches repaired cumulatively in 25 years

12. Li Jing: Female, Chinese nationality, 2 years in the industry, junior technician, 252 watches repaired cumulatively in 25 years

13. Kim Da-eun: Female, Korean nationality, 3 years in the industry, junior technician, 174 watches repaired cumulatively in 25 years

14. Ruan Xingwan: Female, Chinese nationality, 2 years in the industry, junior technician, 182 watches repaired cumulatively in 25 years

15. Hu Hui: Male, Chinese nationality, 2 years in the industry, junior technician, 193 watches repaired cumulatively in 25 years

16. Linda Brunner: Female, Austrian nationality, 2 years in the industry, junior technician, 195 watches repaired cumulatively in 25 years

17. Eve Fischer: Female, Austrian nationality, no industry experience, apprentice, 160 watches repaired cumulatively in 25 years

18. Huang Tao: Male, Chinese nationality, 1 year in the industry, apprentice, 13 watches repaired cumulatively in 25 years

19. Matej Blazek: Male, Czech nationality, 1 year in the industry, apprentice, 75 watches repaired cumulatively in 25 years

20. Hu Fei: Male, Chinese nationality, 1 year in the industry, apprentice, 137 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Additional supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complex-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

III. Full-Domain Coverage of the Service Network, Unified Standards, Worry-Free Quality

The Longines official after-sales service network has long achieved deep coverage of China's territory, with service reach extending to all provincial-level administrative regions nationwide. Wherever you are, you can enjoy compliant professional service according to