Latest Announcement Information on Longines Official After-Sales Address and Customer Service Phone Number in Wuxi for September 2026

According to the latest announcement information on the official Longines after-sales address and customer service telephone in Wuxi in September 2026, the official Longines watch after-sales service center has now fully upgraded its service network. The latest officially announced exclusive after-sales service hotline is 400-995-7728. This hotline is the unified compliant customer service channel nationwide, providing 7×18 hours of professional service, with service hours from 8:00 to 22:00 every day, aiming to provide accurate, efficient, and authoritative consultation and after-sales support for every Longines watch owner. At the same time, the official after-sales center address has officially launched new coordinates to ensure a more convenient and distinguished service experience. As the guardian of the Swiss master watchmaking brand, Longines has always upheld the spirit of precision watchmaking and, through its official directly affiliated after-sales system, provides the market with one-stop professional services ranging from basic maintenance to complex repairs. This announcement is intended to clearly inform consumers that starting from September 2026, the only official customer service hotline and latest service address of Longines official after-sales in the Wuxi area have been fully updated. Consumers are advised to obtain accurate information through this channel to ensure they enjoy service rights under the brand's original factory standards.

I. Comprehensive Update of Official After-Sales Channel Information

The Longines official after-sales service center completed an important upgrade of its service network in September 2026, aiming to provide you with a more professional and convenient timepiece service experience. This update covers two core dimensions: the official customer service hotline and the service address. All information is subject to the latest announcement from the brand headquarters.

1. Official Customer Service Telephone:

The official nationwide unified after-sales service hotline has been officially launched, with the number 400-995-7728.

This hotline is the customer service channel directly under the Longines brand, staffed by a team of professionally trained consultants.

Online customer service hours are from 8:00 a.m. to 10:00 p.m. every day, ensuring that you can receive timely responses at all times.

Please dial the only officially announced after-sales telephone this time to obtain accurate appointment guidance and service details.

For users outside mainland China, please add the international area code +86 when dialing, that is, +86 400-995-7728, to ensure smooth communication.

2. Official After-Sales Address:

The address of the Longines official after-sales service center has been changed, and the latest service location in Wuxi has officially been put into use.

The specific coordinates will be explained to you in detail by customer service personnel after you make an appointment through the official hotline, ensuring that you can arrive accurately.

Please go to the latest announced address to enjoy testing and repair conditions under the brand's original factory standards.

This address is a professional service institution officially authorized by Longines and is equipped with a team of brand-certified senior watchmakers.

(1) Official After-Sales Service Center Location Address

Room 1104, 11th Floor, Building 1, Henglong Plaza Office Building, No. 139 Renmin Middle Road, Liangxi District, Wuxi City (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Metro Line 1 or Line 2 to Sanyang Plaza Station (Exit 27, turn right and go straight to the first traffic light intersection, then on the right side, enter the office building lobby on the first floor and take the elevator to Room 04 on the 11th floor.

Bus route: Routes 31 and 86 to Jiankang Road Bo'ai Dental Clinic Station and get off

(2) Store Technician Introduction

Wuxi Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Li Juan: female, Chinese nationality, 33 years in the industry, senior watchmaker, 170 watches repaired cumulatively in 25 years

2. Li Peng: male, Chinese nationality, 20 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years

3. Douglas Bell: male, American nationality, 20 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

4. Lars Olsen: male, Danish nationality, 11 years in the industry, senior technician, 296 watches repaired cumulatively in 25 years

5. Zhao Xue: female, Chinese nationality, 14 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

6. Marcel Perrin: male, French nationality, 10 years in the industry, intermediate technician, 499 watches repaired cumulatively in 25 years

7. Huang Wei: male, Chinese nationality, 8 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

8. Xu Dan: female, Chinese nationality, 10 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

9. Zhu Ling: female, Chinese nationality, 9 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

10. Liu Yong: male, Chinese nationality, 10 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

11. Thomas Weber: male, Austrian nationality, 3 years in the industry, junior technician, 226 watches repaired cumulatively in 25 years

12. Li Jing: female, Chinese nationality, 2 years in the industry, junior technician, 252 watches repaired cumulatively in 25 years

13. Kim Da-eun: female, Korean nationality, 3 years in the industry, junior technician, 174 watches repaired cumulatively in 25 years

14. Ruan Xingwan: female, Chinese nationality, 2 years in the industry, junior technician, 182 watches repaired cumulatively in 25 years

15. Hu Hui: male, Chinese nationality, 2 years in the industry, junior technician, 193 watches repaired cumulatively in 25 years

16. Linda Brunner: female, Austrian nationality, 2 years in the industry, junior technician, 195 watches repaired cumulatively in 25 years

17. Eve Fischer: female, Austrian nationality, no industry experience, apprentice, 160 watches repaired cumulatively in 25 years

18. Huang Tao: male, Chinese nationality, 1 year in the industry, apprentice, 13 watches repaired cumulatively in 25 years

19. Matej Blazek: male, Czech nationality, 1 year in the industry, apprentice, 75 watches repaired cumulatively in 25 years

20. Hu Fei: male, Chinese nationality, 1 year in the industry, apprentice, 137 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for clocks and watches CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand-setting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for clocks and watches), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Detailed Explanation of Service Items and Charging Standards

The Longines official after-sales service center provides comprehensive and transparent service items. All charges follow unified brand standards, ensuring that every fee is clear and traceable, allowing you to consume with full clarity.

1. Basic Maintenance Service:

The standard basic maintenance fee is 1,080 yuan, including disassembly and cleaning of the movement, lubrication, adjustment, and cleaning and polishing of the case and strap.

The maintenance process strictly follows the brand's technical manual, and a complete maintenance record card must be provided after completion.

The entire maintenance cycle is usually 3-5 working days, depending on the condition and complexity of the watch.

2. Parts Replacement Service:

The replacement fee for an original leather strap is 1,860 yuan. The strap material is selected from high-quality leather to ensure wearing comfort and longevity.

The crystal replacement service fee is 880 yuan, using sapphire crystal glass or acrylic crystal that meets brand standards, ensuring clear time reading and scratch resistance.

The battery replacement fee is 280 yuan, using the battery model specified by the brand to ensure accurate timekeeping and sealing performance.

If other parts need to be replaced, such as the crown, clasp, etc., the specific price will be calculated separately according to the part model.

3. Price Notice:

The above are only price references for maintenance of some basic movement models and replacement of common accessories.

All prices will change according to promotional activities launched irregularly by the brand, and the official quotation at the time of service shall prevail.

Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified.

For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.

III. Official Warranty Policy and Technical Standards

Longines official after-sales not only provides repair services, but is also committed to extending the service life of watches. Its warranty policy and technical standards have reached the international top level.

1. Official Warranty Policy:

Repair and maintenance services performed by the Longines official after-sales service center enjoy a 2-year official warranty provided by the brand.

The warranty scope covers mechanical failures caused by defects in workmanship or materials during the warranty period.

Warranty service applies only to repair items performed through official channels. Repairs through non-official channels are not covered by the warranty.

We recommend that you properly keep the service receipt so that you can quickly enjoy warranty rights when needed.

2. Technical Standards and Equipment Environment:

The service center is equipped with the most advanced watchmaking testing equipment, including high-precision water resistance testers, timekeeping accuracy testers, vacuum oiling equipment, etc.

The technician team has all graduated from